Support and Onboarding: Seamless Integration with VariTrack
At VariVerge, we understand that adopting a new platform can seem daunting. That’s why we’ve built a comprehensive support and onboarding process for VariTrack to make your transition as smooth as possible. From registration to advanced training, our team is committed to helping you get up and running quickly and confidently, ensuring you see immediate value in using the portal.
Simple Registration for Clients
Whether you’re an existing VariVerge client or new to our services, registering for VariTrack is straightforward. Current clients can easily activate their portal access, while new clients will be guided through the initial setup process step-by-step. We aim to minimize disruptions to your workflow while delivering the tools you need to transform your mailing operations.
Comprehensive Onboarding Support
When you choose VariTrack, you gain more than a powerful platform—you gain a dedicated partner in your success. Our onboarding process includes:
- Personalized Guidance: Our in-house support team works directly with your team to customize the portal setup to meet your unique needs.
- Portal Walkthroughs: We provide step-by-step instructions to ensure your team understands how to use every feature of VariTrack.
- Data Upload Assistance: If you need help with your first file upload, our support specialists are on hand to assist and ensure accuracy.
Tutorials and Training Materials
To ensure your team is fully equipped to maximize VariTrack’s potential, we provide:
- Video Tutorials: These are easy-to-follow demonstrations that cover key features such as real-time tracking, address hygiene tools, and job approval processes.
- Training Documents: Comprehensive guides that walk your team through each step of using the platform.
- Ongoing Learning Resources: Access to an expanding library of tips and best practices to keep your team informed.
Responsive In-House Support
When you need help, you can count on our responsive and knowledgeable in-house support team. Whether you have a technical issue, need assistance navigating the portal, or have a question about a specific feature, our team is ready to provide fast, effective solutions. Your success is our priority, and we’re here to ensure that VariTrack continues to deliver value to your business.
FAQs About the VariTrack Portal
1. How does VariTrack ensure data security and compliance?
VariTrack is built with SSAE 18 SOC compliance, two-factor authentication, and robust encryption protocols to ensure the highest data security and confidentiality standards. These measures protect sensitive customer information and help businesses meet industry regulatory requirements.
2. What is the cost of using VariTrack and its optional features?
The cost of VariTrack varies based on your business’s specific needs and mailing volumes. Our team works with you to create a customized solution for your budget. Contact us for a detailed quote
3. How does VariTrack integrate with existing workflows?
VariTrack integrates seamlessly with your current systems, supporting file uploads and automated workflows. It’s designed to fit within your existing processes, ensuring minimal disruption and maximum efficiency.
4. What happens if a piece of mail is flagged as undeliverable?
VariTrack provides automated alerts and detailed reports for undeliverable mail. Address hygiene tools such as NCOA and ACS updates help identify the most accurate recipient address, allowing you to update your database and ensure future mail reaches its intended destination.
5. How long does onboarding typically take?
Onboarding is typically completed within a few days, depending on your business’s size and needs. Our team ensures a smooth and efficient setup process tailored to your requirements.
6. Can multiple users access the portal?
Yes, VariTrack allows multiple users to have customizable access permissions. Administrative roles can also be assigned. This ensures teams can collaborate effectively while maintaining secure control over sensitive information.
7. What kind of reports can I generate with VariTrack?
VariTrack provides various reports, including real-time tracking updates, address correction outcomes, postage savings, and job performance analytics. These insights help you refine your operations and improve efficiency.
8. Is customer support included with the portal?
Yes, responsive in-house support is included with VariTrack. Our team can assist with technical issues, answer questions about features, and provide general guidance to ensure you get the most out of the platform.
9. How does real-time tracking work?
Using USPS Intelligent Mail Barcode (IMB) technology, VariTrack provides end-to-end visibility for your mail pieces. You can monitor progress at every stage, from production to delivery, ensuring timely and accurate communication with your customers.
10. How do addressing hygiene tools benefit my business?
Address hygiene tools like NCOA and ACS updates minimize undeliverable mail, saving you money on wasted postage and reprints. They also help improve customer satisfaction by ensuring critical communications reach the proper recipients.
Request a Quote or Demo
Ready to Get Started?
VariTrack is more than just a platform—it’s your partner in transforming mailing operations. Contact McKenzie Parker today at (888) 288-6693 to schedule your FREE demo and experience the power of VariTrack for yourself!
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