Utility Billing

Reliable, Secure, and Tailored Solutions

VariVerge’s Expertise in Utility Bill Printing Services

Since 1992, VariVerge has been a trusted partner in the print and mail industry, offering specialized services to utility companies, municipalities, and other sectors requiring secure data handling and seamless mailing solutions. With state-of-the-art facilities in Amarillo and Dallas, Texas, and a robust technological infrastructure, we ensure high-quality, accurate utility bill printing that meets the needs of diverse organizations​​​.

Secure and Compliant Utility Bill Mailing Services

Security and compliance are at the heart of everything we do at VariVerge. Handling sensitive customer information requires adherence to the highest standards, and our SSAE 18 SOC 1, 2, and 3 certifications demonstrate our commitment to safeguarding data at every stage of the mailing process. From secure file transfers to physical facility safeguards, we ensure that all billing data is processed and delivered with the utmost confidentiality and care.

VariVerge uses advanced tracking systems, including intelligent mail barcodes and Track-N-Trace technology, to provide full visibility into the mailing process. Utility companies can monitor the status of their mailings in real-time, ensuring compliance with USPS regulations and timely delivery of billing statements. Our file-based folding and inserting technology eliminates errors, guaranteeing 100% mail piece integrity and preventing issues such as double stuffing or missing bills. Each mail piece is meticulously tracked against its original data file, and any discrepancies are immediately resolved to ensure complete accuracy.

In addition to secure and accurate mailing, VariVerge supports uninterrupted service through robust disaster recovery and business continuity plans. With dual facilities in Amarillo and Dallas, our redundant systems and contingency measures ensure that utility companies can rely on consistent service delivery, even during unforeseen disruptions. By safeguarding critical operations, we provide utility providers with peace of mind and their customers with uninterrupted communication.

Comprehensive Utility Bill Printing Services

Utility bill printing is more than just a process; it’s an opportunity to enhance customer communication and engagement. VariVerge employs advanced printing technology to create clear, professional, and visually appealing billing statements. Our Screen Truepress Jet 520 NX Printer delivers vibrant full-color prints at unparalleled speeds, ensuring every bill is produced with precision and efficiency.

Our document design and formatting services address common challenges such as outdated layouts and hard-to-read information. VariVerge’s in-house graphic designers work closely with utility companies to create billing documents that are both functional and visually engaging. Redesigned layouts emphasize key details, such as usage information and payment options, making bills easier to understand and improving the customer experience.

Through variable data printing, we personalize each utility bill with customer-specific information, including usage details, payment reminders, and promotional messages. This level of customization allows utility providers to communicate targeted updates about programs like energy efficiency rebates or online payment options, further enhancing the value of their communications. Our personalized approach helps utility companies foster stronger relationships with their customers.

Key Features of Our Utility Bill Printing Services:

• Advanced Printing Technology:
  • Our Screen Truepress Jet 520 NX Printer can produce 60,000 full-color sheets per hour, ensuring vibrant and precise bill printing for all customer needs​​.
  • Full-color and personalized messages can be added to bills, improving communication and driving engagement with utility programs.
• Document Design and Formatting:
  • VariVerge’s in-house graphic designers specialize in crafting clear, accessible, and professional bill layouts that reduce customer confusion and improve overall readability​
  • Our redesign services tackle common issues like outdated layouts, making payment and usage details prominent.
• Variable Data Printing:
  • Through variable data printing, we personalize utility bills, incorporating specific customer information such as rebates, efficiency program details, and links to online payment platforms​​.

Enhancing Utility Billing with Technology and Customer Support

VariVerge leverages the latest technology to simplify and enhance the utility billing process. Our secure customer portal offers real-time updates on job status, giving utility companies complete visibility into their billing and mailing operations. From data transfer to final USPS delivery, every step is tracked and monitored, ensuring transparency and reliability. Utility providers can access detailed reports and metrics through the portal, enabling better oversight and operational efficiency.

To complement the portal, our automated email notification system keeps clients informed at critical stages of the process. Notifications are sent when data files are received, processed, printed, and mailed, ensuring no step is missed. This proactive communication reduces the need for manual follow-ups, instills confidence in the process, and allows utility companies to focus on serving their customers.

VariVerge’s commitment to customer satisfaction extends beyond technology. Our dedicated support team works closely with clients to provide tailored solutions and address any challenges. From onboarding to ongoing operations, we prioritize clear communication and responsive assistance. With 24/7 help desk support and direct access to key personnel, we ensure a smooth and hassle-free experience for every client.

Highlights of Our Utility Bill Mailing Services:

• End-to-End Mailing Solutions:
  • VariVerge manages the entire mailing process, from secure data transfer and processing to postage optimization and USPS delivery​​.
  • Services include billing statements, late notices, service cancellation letters, rate change announcements, newsletters, and shut-off notices.
• Mail Tracking and Integrity:
  • Utilizing 2D barcode technology, we provide 100% mail piece integrity, ensuring every bill is accurately processed and delivered. Our intelligent mail barcode (IMB) system also allows real-time tracking of mail throughout its journey​​.
• Postage Optimization:
  • By presorting mail and leveraging USPS discounts, VariVerge helps utility companies reduce postage costs, making our solutions both cost-effective and efficient​.

Why VariVerge is the Preferred Choice for Utility Bill Services

Choosing VariVerge means partnering with a team that is dedicated to your success. Our three decades of experience and advanced capabilities make us the ideal choice for utility companies seeking reliable, secure, and innovative billing solutions. With our proven expertise, state-of-the-art facilities, and commitment to excellence, we deliver results that exceed expectations.

Our tailored approach allows us to customize every aspect of our services to meet the specific needs of utility providers. From document design and variable data printing to secure mailing and real-time tracking, we offer a complete package designed to enhance operational efficiency and customer satisfaction. We also help clients save money through postage optimization and efficient mailing practices.

At VariVerge, we go beyond the basics of printing and mailing to provide solutions that add value. By combining advanced technology, robust security, and unparalleled customer support, we enable utility companies to deliver exceptional service to their customers.

Why Choose VariVerge for Your Utility Bill Printing and Mailing Services?

• Proven Expertise:
  • With over three decades of experience and a growing customer base of more than 200 clients, we have honed our skills to meet the diverse needs of utility companies​.
• Customizable Solutions:
  • We provide tailored services to match specific requirements, from personalized bill designs to specialized messaging campaigns​​.
• Secure and Compliant Processes:
  • VariVerge’s commitment to data security and compliance ensures that sensitive customer information is handled with care, adhering to all regulatory standards​.
• State-of-the-Art Facilities:
  • Our advanced equipment and highly skilled team enable us to produce and mail bills efficiently, meeting tight deadlines without compromising quality​​.
• Exceptional Customer Support:
  • From onboarding to ongoing operations, our dedicated team provides unparalleled support, ensuring a seamless experience for utility companies​.