Why Your Energy Company’s Utility Billing Solutions Matter More Than You Think
Running a private energy company means dealing with a lot of moving parts. But here’s something that might surprise you: your billing system could be costing you more money than you realize.
Think about it. Every month, you send out thousands of bills. Some don’t reach customers. Others get delivered late. Customers call asking where their bills are. Your team spends time fixing problems that shouldn’t happen in the first place.
Meanwhile, regulations keep getting stricter. One billing mistake could trigger an audit or fine. If customers don’t receive their bills on time, they pay late, which hurts your cash flow.
Our utility billing solutions don’t just send out bills; they ensure the correct bill reaches its intended recipient at the right time, every single time.
The Real Problems Private Energy Companies Face
Let’s be honest about what’s happening with utility billing right now. Energy companies deal with complex rate structures that change based on usage, time of day, and season. Your billing system needs to handle all of this without making mistakes.
When these things happen, it costs you money. Your customer service team gets flooded with calls. Customers pay late because they never got their bills. You have to reprint and resend bills, which doubles your costs. And if regulators notice the problems, you could face penalties.
Industry studies consistently show that automated billing systems reduce operational costs while improving accuracy and customer satisfaction.
What Makes a Utility Billing Solution Work
A good utility billing solution needs to do four things well. First, it automates as much as possible to minimize human mistakes. Second, it ensures you remain compliant with all relevant rules and regulations. Third, it tracks everything so you know exactly what’s happening. Fourth, it grows with your business.
But here’s the thing that matters most: your customers need to get accurate bills on time, every time. When that happens, they pay faster, call less, and stay happier with your service.
The best part? When you fix your billing system, you usually save enough money to pay for the new solution. Discover how other utility companies have transformed their operations with similar improvements.
How VariVerge Utility Billing Solutions Solve Energy Company Problems
We’ve been working with utilities and energy companies for years. We know what keeps you up at night – missed compliance deadlines, angry customers, and bills that cost too much to process.
Our services cover everything from start to finish. We handle your customer data securely, print your bills with variable information for each customer, and make sure everything meets regulatory requirements. We’ve built our entire business around understanding what energy companies need.
What sets us apart is simple: we focus on accuracy, security, and being able to handle whatever volume you need. Whether you’re sending 10,000 bills or 100,000 bills a month, our systems work the same way every time.
Meet the VariTrack Portal: The Game Changer
Why Energy Companies Love This Tool
Why Energy Companies Love This ToolThe VariTrack Portal is like having X-ray vision for your billing process. Instead of wondering where your bills are or, you can see exactly what’s happening at every step.
We built this portal specifically for companies like yours that handle sensitive customer information and need to follow strict regulations. It’s not some generic tracking system – it’s designed for the energy industry.
What the Portal Does for Your Business
Track Every Single Bill – We use USPS Intelligent Mail Barcodes to follow your bills from the moment they leave our facility until they reach your customer’s mailbox. If a bill gets delayed or lost, you’ll know immediately—no more customers calling to ask where their bill is.
Keep Your Data Safe – We follow SSAE 18 SOC compliance standards, use two-factor authentication, and encrypt everything. Your customer data stays protected, and you stay compliant with all the security rules.
Manage Jobs Without the Headaches – Our dashboard shows you exactly what’s happening with each billing run. You can see when jobs start, how they’re progressing, and when they’re complete. No more guessing or calling to check on status.
Get Reports That Help – Need data for a compliance audit? Want to see how your billing performance is improving? Our reporting provides you with real-time information and historical data for your use.
See the Impact on Your Business – When bills arrive on time and accurately, customers pay faster and call less. Your customer service team can focus on real issues instead of billing problems.
Our Process: From Your Data to Your Customer’s Mailbox
Here’s how we handle your billing from start to finish. First, you send us your customer data through our secure upload system. We thoroughly check everything to be accurate before we start.
Next, our automated systems print your bills and stuff them into envelopes. We don’t rely on manual processes that cause mistakes. Everything is done through barcodes and double-checked.
Before any bills leave our facility, our quality control team reviews samples to make sure everything looks right. We catch problems before they become customer complaints.
Finally, we track every single bill until it gets delivered. You can log into the VariTrack Portal anytime to see exactly where your bills are and when customers will receive them.
Real Results from Real Energy Companies
Let’s talk numbers. Payment processing speeds up by about a week on average because customers get their bills reliably. For a company with $100’s of millions in monthly billing or more, that’s a significant improvement in cash flow.
Compliance audits become much easier when you have detailed tracking and reporting. One of our clients shared that they reduced their audit prep time by half, as all the necessary information for auditors was readily available in our system.
Growing Your Business Without Growing Your Problems
Your energy company won’t stay the same size forever. When you add new customers or expand into new areas, your billing needs change too. Our utility billing solutions grow with you.
We can handle volume spikes during peak seasons, adjust to new rate structures, and incorporate regulatory changes without disrupting your operations.
Common Questions We Get
Energy company executives usually ask us about three things. First, they want to know how hard it is to switch from their current provider. Second, they’re concerned about training their staff on new systems. Third, they want to make sure we’ll be there to help if something goes wrong.
We make transitions as smooth as possible. Our VariVerge team handles the technical stuff while your team focuses on running your business.
Frequently Asked Questions About Utility Billing Solutions
Q: What makes VariVerge’s utility billing solutions different from other billing systems?
VariVerge’s utility billing solutions are specifically designed for the unique challenges that private energy companies face, unlike generic billing systems that try to serve all industries. Our private energy billing solutions include advanced features like real-time mail tracking with USPS Intelligent Mail Barcodes, automated address correction services, and SSAE 18 SOC compliance that most standard billing systems don’t offer. The key difference is that our utility billing solutions provide end-to-end visibility and control over the entire billing process, from data intake to final delivery confirmation. Most importantly, our utility billing solutions are backed by decades of experience working exclusively with energy companies, so we understand the regulatory requirements and operational challenges that generic solutions can’t address.
Q: How difficult is it to switch to VariVerge’s utility billing solutions from our current system?
Switching to VariVerge’s utility billing solutions is designed to be as seamless as possible, with our team handling the technical complexities while your staff focuses on running your business. Our proven implementation process for utility billing solutions includes comprehensive data migration, staff training, and phased rollouts that minimize disruption to your ongoing operations. The transition to our utility billing solutions typically takes 30-60 days, depending on your volume and complexity, during which our dedicated support team works closely with your staff to ensure everything runs smoothly. Once you’ve made the switch to our utility billing solutions, most clients see immediate improvements in delivery rates and customer satisfaction, with full ROI typically achieved within the first 12 months.
Q: What kind of return on investment can we expect from implementing VariVerge’s utility billing solutions?
Most energy companies see a complete return on their investment in VariVerge’s utility billing solutions within the first year through reduced operational costs and improved cash flow. The advanced tracking and reporting features of our VariTrack portal also help companies avoid costly compliance issues and streamline audit processes, which can save thousands of dollars in penalties and administrative costs. Beyond the immediate cost savings, our utility billing solutions improve customer satisfaction and payment speeds, creating long-term value that continues to benefit your bottom line year after year.
Ready to Fix Your Billing Problems?
If you’re tired of dealing with billing headaches, it’s time to see what VariVerge can do for your energy company. Our utility billing solutions don’t just fix problems – they prevent them from happening in the first place.
The VariTrack Portal gives you the control and visibility you need to run billing operations like a well-oiled machine. You’ll save money, keep customers happy, and sleep better knowing experts handle your billing.
Want to see how this works for your company? Let’s set up a demo so you can see the VariTrack Portal in action. Talk to one of our billing experts about your specific situation and find out how much you could save.
Ready to transform your billing operations? Contact VariVerge today for a free demo and see why energy companies trust us with their most important customer communications.
Stop losing money on billing problems. Contact VariVerge now to learn how the VariTrack Portal can streamline your utility billing solutions and boost your bottom line.